2. Contacts access that allows users to import contacts from mail server and use the contact information in personal call transfer I'm running into a problem where one user's voicemail is not being relayed to his email (where he receives the .wav file recording). time-out/ failure transcription response from the third party external service. This will result call forward to voicemail of DN B as you expect. Do the tasks in the order presented until the problem is resolved: 1. Step 4 On the Edit Unified Messaging Account page, select Test. The voicemail remains in the Unity Connection Sent Inbox for that user. 1. for Outlook is not installed, the voicemails that are sent by Outlook are When the Access Exchange Calendar and Contacts check box does not appear on the Unified Messaging Account page, use the following task list to determine the cause and to resolve the problem. a .wav file. 2. Domain>. The documentation set for this product strives to use bias-free language. Send the resulting message with logs attached to an email address. > Advanced, select Messaging. Likewise, when LDAP authentication is configured and the PCA password is changed in LDAP, the password configured in ViewMail options must be updated. No email notification. b. Unified Messaging feature provides a single storage for different types of messages, such as voicemails and emails that are If an error message is returned: In Cisco Unity Connection Serviceability, confirm that the Unity Connection Jetty service is running. By default, when a user deletes a voicemail in Unity Connection, the message is sent to the Unity Connection deleted items Of section, if you turn on notification for voice or dispatch messages, you Cisco Unity Connection must be configured with dual mode (IPv4/IPv6) for IPv6 communication with Microsoft Exchange 2007, 2010, and 2013. treated as .wav file attachments by Unity Connection. When a message is soft-deleted through IMAP, it is marked as deleted and is left in the Inbox folder. Disable only the single inbox feature for a unified messaging service, which disables only the single inbox feature for all Step 5 In the Task Execution Results window, refer to the list of issues and recommendations and do the applicable troubleshooting steps. Step 6 Sign out of Cisco Unified MeetingPlace. zero in the Sent Messages: Retention Period (in Days) field. page, uncheck theSend Non-Delivery Receipts for Message Failed Delivery Unity Connection synchronizes voice messages in the following Outlook folders with the Unity Connection Inbox folder for the user, so the messages are still visible in the Unity Connection Inbox folder: Beginning with Cisco Unity Connection 9.0 and later, Unity Connection synchronizes voice messages in the Sent Items Outlook folder with the Unity Connection Sent Items folder for the user, so the messages are still visible in the Unity Connection Sent Items folder. 3. d. If the user is able to access calendar information, confirm that the public root certificate of the Certificate Authority (CA) that issued the Exchange server certificate is installed on Unity Connection as a trusted certificate, that it is self-signed, and that it has not expired. the Undeliverable Messages distribution list includes one or more users who Users and select Confirm that the Allow Access to Exchange Email by Using Text to Speech (TTS) check box is checked. use this address format include messages sent by users on this server to recipients on other digitally networked Unity Connection The SMTP proxy address of a user Similarly, if the calendar-enabled unified messaging account connects to a Cisco Unified MeetingPlace server, the user has access to events only from the Cisco Unified MeetingPlace calendar. If you Step 4 In the Type of User field, select System Administrator. voicemails. b. We are trying to configure users that are moved to the 365 side in Cisco Unity to receive voicemails to emails. (except secure voicemails) into Outlook folders that are not under the Inbox folder, the messages are moved to the deleted accessible from a variety of devices. Some scenarios in which you may encounter issues with the same domain are listed below: Routing of the voice messages between digitally networked Unity Connection servers. Step 3 On the Viewmail Account Settings window, change the password for the user. Unity Connection allows users to import Exchange contacts and resynchronized into the mail server deleted Items folder of the user. In Unity Connection Administration, on the Users > Edit User Basics > Unified Messaging Accounts page, select Test. You can use traces to troubleshoot a calendar integration. The fields to turn on transcription delivery are located on the SMTP and SMS Notification Device pages where If you selected If the test fails, reenter the password and repeat. When users change their Cisco Personal Communications Assistant (PCA) password in the Messaging Assistant, they also must update the password configured in ViewMail options so that the client can continue to access Unity Connection and retrieve voice messages. Send vmail as attachment. applications when integrated with the following mail servers: For importing Exchange contacts, see the Managing Your Contacts chapter of the User Guide for the CiscoUnity Connection Messaging Assistant Web Tool, Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/assistant/b_14cucugasst.html. On the user workstation, in Outlook 2010, click the ViewMail tab. A single inbox user has a panel. If ViewMail for Outlook is not installed, users accessing secure voicemails see only text in the body of a decoy message which briefly explains the secure messages. When you select Test on the Edit Unified Messaging Account page to troubleshoot a calendar integration and all checks succeed but the calendar integration still does not work, use the following task list to determine the cause and to resolve the problem. and then the mails are replicated to the user mailbox on supported mail servers. Go to User Template > Edit > Unified Messaging Accounts Click on Office 365 Ensure, Use Corporate Email Address box is checked Once the users are imported, click on any user account and navigate as shown Testing: Click on Test You should be able to successfully connect to mailbox on Office 365 b. 5. Users, then select an applicable user and open the Edit In the Messaging Assistant tab, select Personal Options and enable the Hold till transcription received option. size. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Among the problems that the Task Execution Results page may list are the following browser errors: 401 error: Possible causes include an incorrect password for the unified messaging services account, an incorrect username, or an invalid format for the username. When a user replies to or forwards a voicemail, the reply or forward also is treated as an email even if the user attaches If Exchange mailboxes for the users are all homed on the same Exchange server, confirm that the required services are running on the Exchange servers: If the mailboxes are all homed on one Exchange 2010 or Exchange 2007 server, confirm that the EWS virtual directory is running on that Exchange server. There are 4 options available in 3CX. You can enable the Unity Connection VMO macro trace to troubleshoot client problems from the server side. Confirm that the service account on Exchange that the unified messaging service uses has the Administer Information Store, Receive As, and Send As permissions allowed. User Templates. sender cannot resend the voicemail. Confirm that Office 365 servers, which Unity Connection accesses have authentication mode set to Basic and web-based protocol set to HTTPS. To troubleshoot problems with the Cisco ViewMail for Microsoft Outlook form, you can enable diagnostics on the user workstation. Step 1 Sign in to the Cisco Unified MeetingPlace Administration Server as an administrator. If the ping fails, Unity Connection is not functional. If the message did not synchronize, switch the Username and Password fields back to the values for the unified messaging services account, then skip to Task 7. When Unity Connection synchronizes with mail server configured, the message is moved to the Unity Connection Deleted items Do the following steps to prevent Unity Connection to send an All values appear on the Edit Unified Messaging Service page. This option, however, does not allow the synchronization of transcribed secure messages on the mail servers Flashback:January 18, 1938: J.W. Confirm that the certification authority certificates have not expired. Configuration in RTMT: Go to Unity RTMT and set the Mailbox Sync and SMTP server traces all servers Make a test call and then collect Connection SMTP Server traces from RTMT. g. For more information, see the Uploading CA Public Certificates for Exchange and Active Directory Servers to the Cisco Unity Connection Server section of the Configuring Cisco Unity Connection and Microsoft Exchange for Unified Messagingchapter in the Unified Messaging Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1198072. a Unity Connection server domain. The only copy of the.wav file remains on the Unity Connection server. If single inbox users do not receive incoming voice messages or receipts in the Outlook Inbox, note the following: If single inbox users cannot send messages through the Cisco Unity Connection server from the Outlook clientfor example, users receive non-delivery receipts (NDRs)consider the following possibilities: If users unexpectedly receive voice messages in their corporate or other email accounts rather than their Cisco Unity Connection mailboxes, consider the following possibilities: To play secure messages from Outlook, you must install Cisco Unity Connection ViewMail for Microsoft Outlook version.
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