If you need to make changes to the start time after the reservation has started, give us a call at (312) 566-7768 and we can help to see whats available for you! Of course! Do I have to enter and exit at the exact times on the parking pass? If you would like to report an issue please reach out to our Hero team either by phone (312) 566-7768, or email support@spothero.com for a prompt resolution. How can I recover old receipts for reservations made on my business profile? In order to update or change your work address, you must delete your commuter benefits card from the SpotHero app and re-enter the information. We do offer spots with a shuttle service, especially many spots near airports. Make your selections and then click Search again to ensure the correct rates pop up on the map for the times you selected! You can use your commuter benefits card within the SpotHero app by inputting your card info under the pre-tax payment type. Can I delete and unsubscribe from my account? Can I make a change to my parking pass after I purchase it? Date of experience: January 10, 2023 Useful Share MC MC 1 review US 2 days ago Invited Let them know that you have a SpotHero reservation, and read them your Rental ID number. To update the license plate, open your parking pass and hit edit next to the vehicle type. What will be my monthly parking rate going forward after I purchase with SpotHero? If you enter after 10 am, you will be subject to paying extra onsite. If your spot has a restriction that wont work for you, you can always cancel and rebook a different spot that works better. (4002) This thread is locked. Yes! Complete guide to troubleshoot SpotHero app on iOS and Android devices. You can always cancel a reservation and receive a full refund up to the minute before your reservation begins. If you havent received a confirmation email and you dont see any charges on your credit card, the payment has not gone through. Yes, to get an invoice for SpotHero parking you can go to My Account, then My Reservations. From there, you can download individual receipts or download a CSV of all of your parking. Simply hit extend on your SpotHero parking pass and choose a new end time. For others, this fee is assessed and paid upon arrival and determined by the on-site staff. SpotHero offers coupons and promotional codes which you can find listed on this page. Please note If you have already made a reservation, please have either the Rental ID number (located in the confirmation email) or the email address you used to book handy to help us quickly locate your information. January 17. Only our marketing team can create and dispense coupon codes, and codes are regularly sent out by our marketing team to our users. SpotHero helps you get everywhere, Because SpotHero does not own or manage the garages we partner with, SpotHero is not responsible for theft, damage to your vehicle, or personal property. We offer spots with a wide variety of amenities. Please let me know if you have any additional questions! Can I use a commuter benefits card on your site? Most of our locations do not require printed reservations, and any reservation made through our app will allow for mobile redemption. During the hand-off process (after the 1st month going into your second month) the parking company will correspond with you and us to make sure youre getting set up correctly. Let them know that you have a SpotHero reservation and that you forgot to scan into the garage. How can I automate receipt forwarding to my expense tool? Since garages have limited space, sometimes an extra fee is charged in order to accommodate larger vehicles, especially in New York City. We can help to answer any questions you may have. Select which section youd like to update! Are there any restrictions when using my pre-tax benefit card? Sometimes even the best planned days hit a snag. We are working hard to make this available online and in the SpotHero app. After submitting your information, an account manager that oversees the location will reach out to you to finalize details. If youre still in the garage, see if any on-site attendants are available to assist you, or press the call button at the exit kiosk to get connected to a garage attendant. SpotHero for Business simplifies business parking for both employees and employers. Do you offer monthly parking for motorcycles? Were always happy to help you get your spot listed on SpotHero. Absolutely! You can cancel a reservation and receive a full refund up to the minute its supposed to begin! As long as you have the correct times and dates in your search field, the price for the entire time you requested will show up on the search page. 4002 (0xFA2) The importation from the file failed. No, unfortunately, you cannot refund reservations made with a pre-tax card as credit. If the event does last longer than expected, theres no need to worry about leaving early. .css-1bbln48{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-appearance:none;-moz-appearance:none;-ms-appearance:none;appearance:none;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;position:relative;white-space:nowrap;vertical-align:baseline;outline:2px solid transparent;outline-offset:2px;width:auto;line-height:1;border-radius:unset;font-weight:var(--chakra-fontWeights-normal);transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-normal);-webkit-padding-start:var(--chakra-space-8);padding-inline-start:var(--chakra-space-8);-webkit-padding-end:var(--chakra-space-8);padding-inline-end:var(--chakra-space-8);padding-top:var(--chakra-space-3);padding-bottom:var(--chakra-space-3);font-size:inherit;font-family:var(--chakra-fonts-body);border-width:none;border-style:solid;text-transform:capitalize;-webkit-transition:all 0.2s cubic-bezier(0.25, 0.46, 0.45, 0.94);transition:all 0.2s cubic-bezier(0.25, 0.46, 0.45, 0.94);background:none;color:inherit;height:unset;margin:unset;min-width:unset;padding:0px;padding-left:var(--chakra-space-2);}.css-1bbln48:focus,.css-1bbln48[data-focus]{box-shadow:var(--chakra-shadows-outline);}.css-1bbln48[disabled],.css-1bbln48[aria-disabled=true],.css-1bbln48[data-disabled]{opacity:1;cursor:not-allowed;box-shadow:var(--chakra-shadows-none);background:none;border-color:var(--chakra-colors-gray-medium);color:var(--chakra-colors-gray-dark);}.css-1bbln48:hover,.css-1bbln48[data-hover]{color:var(--chakra-colors-primary-600);}.css-1bbln48:hover[disabled],.css-1bbln48[data-hover][disabled],.css-1bbln48:hover[aria-disabled=true],.css-1bbln48[data-hover][aria-disabled=true],.css-1bbln48:hover[data-disabled],.css-1bbln48[data-hover][data-disabled]{background:initial;color:var(--chakra-colors-gray-dark);}.css-1bbln48 svg{display:block;}Cookie Preference Center. No, but dont worry! Yes! While SpotHero does not own or operate any of these locations, we do work very closely with the operators we partner with to ensure you have a seamless parking experience every time you park! To apply a promo code, click on Have a promo code? if youre on the website or Apply Promo Code if youre on the app, and type in the promo code youd like to apply. For details, please refer to theSpotHero Parking Guarantee. Currently, this functionality is only available by contacting our Hero team at 844-938-3688. SpotHero Coupon Code: 10% Off Orders $5+ Select Cities (Hourly) Only Valid when Purchasing Daily Parking. Generally, the best codes are "store-wide" deals that can be used on any purchase at spothero.com. This allows you to review your spot before you book! It depends on the type of spot you bought. The best SpotHero coupon got you $10 off your parking reservation. If the spot is sold out or the garage cannot accept extensions, unfortunately, an extension isnt possible. You can always show your reservation by bringing your parking pass printed out or pulled up from your email. You can cancel reservations back to their original source through the app or website before the reservation begins. Some coupon codes have special requirements or exceptions. To resolve SpotHero network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". You can find covered or uncovered parking, valet or self-park, spots that provide handicap or EV charging, spots that allow you to go in and out of the facility during your reservation, and more! Exclusions: Use Vpn (Washington Dc, Dc). cities. Were always looking to expand. Yes! Have no fear, our Customer Heroes are here! You can also find sales and other promotions for SpotHero here as well. w/Coupon Code. Yes. Click on Promo Codes from the main menu in the app once youre logged in, and enter your promo code. Do I have to be staying at the hotel or eating at the restaurant to park? In the app menu, go to Settings Calendar Sync, Choose the calendars you want to sync to SpotHero, On the search screen, swipe up to see your events and tap an event to book parking, Make sure you are not entering or exiting the garage outside your SpotHero reservation hours, The mobile device should be at a 75-degree angle, facing upwards (vs 90-degree), Make sure the QR code is not getting cut off because of auto-rotation of the screen. this app helps you get everywhere, easier by making it fast and convenient to find and reserve parking in major cities. Enter your device passcode. If youd like to extend your reservation beyond the event end time, youll have to pay the additional cost onsite directly to the facility. Then select how you would like the funds returned. Why was my reservation refunded as SpotHero credit? The space is still in your control! No need to worry about being ticketed or towed! Were happy to take a look for you if youd like to compare, so feel free to give us a call at (312) 566-7768. For example, if you see a spot called Monday Friday: 6 am 7 pm, you may only park your vehicle inside the garage during those times. For a proper rate estimate, update your search by adjusting the times and you will be able to compare the cost of your reservation at various locations within a mile radius, (you can expand your radius to see more options). Learn more about Calendar Syncon our blog. While we encourage you to download our user-friendly app, it is not required. If you select to purchase a spot that says non-recurring monthly on the checkout page, you are only paying for the initial month of parking payable through SpotHero. Click on "my account" at the top of the page and then "reservations." 2) Find the reservation you wish to cancel under "current reservations," then select "cancel" on the right side of your current reservation. Learn More SpotHero for Business Park for work without the work. On android, goto "Settings" "Apps" or "Manage Apps" tab. vietnam veterans of america memphis You can also update your vehicle information on the parking pass once you book your reservation. WageWorks Visa Prepaid Commuter CardCommuter Check Prepaid MastercardTransitChek QuickPay Prepaid Visa CardMyAmeriflex MastercardGoNavia Debit CardThe Beniversal Prepaid MastercardeTRAC Prepaid Mastercard. To create a Business profile in the app, go to Settings > Business Profiles. Yes! Yes! Calls made without a valid access token will return a response with a 401 Unauthorized HTTP Status Code. Read more here. Park smarter with the SpotHero iPhone app. On the payment screen, tap "Personal Profile" to switch to your business profile, Go to My Account at the top of the page. We classify our charges as recurring to make the payment processing easier and faster that way, the payment goes through quickly so you can be on your way! What if I didn't follow the correct redemption instructions? Your benefits card will automatically apply for purchases within one mile of your work address. If it does not appear, check your spam folder. Get in touch with our customer heroes and theyll cancel it for you right away. After you book one reservation, there will be an option to purchase this spot again, which will open up a checkout page identical to the one you just reserved. Its designed with special features to help drivers easily get from A to B and for employers to manage parking spend at scale. ).I worked for 10+ years in the medtech/biotech industries focusing on R&D, machine learning, and computer vision applications. If you provide proof of lower pricing at a competing retailer, you can get a price match. You also can visit parkopedia.com or parkme.com, which lists the drive-up rates of most garages across the country. The type of location youre booking will always be listed in the title of the spot as well as the redemption process details. Though there is some variation between garages, based on guidance from our operator partners, SpotHero typically defines oversized vehicles as any vehicle 65 to 75 tall and over 181 long, or any vehicle taller than 75 regardless of length. Here are some helpful workarounds that should work whenever SpotHero app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. To set up a SpotHero for Business account in the app: Follow the steps in the app to finish setting up your account! Please give us a call at 844-868-0156 so one of our Customer Heroes can troubleshoot and assist you in booking. https://t.co/SeFNREWGcU" SpotHero @SpotHero Follow @SpotHero Replying to @morganwreed Sorry for the error Morgan! Try logging out and logging back in to double-check, and if you still cant find it, contact our Customer Heroes who will be able to locate your reservation and resend the confirmation to you right away. Though there is some variation between garages, SpotHero defines oversized vehicles as any vehicle 65 to 75 tall and over 181 long, or any vehicle taller than 75 regardless of length. When you drive to the exit gate, press the call button for assistance and speak with an attendant. Tap on the reservation you want to cancel. Follow these steps to resolve intermittent SpotHero app issues: This issue is usually caused by your network. You can also find the parking pass in My Reservations on the website and in the mobile app. You will then set the address of your work and can begin to book spots using your pre-tax benefits card. Our app and website set the default time to 3 hours, starting at the time you make the search. What types of monthly rates do you offer? We want this to be at the discretion of the customer based on your experience. We will communicate where a different policy applies. How does it work? Interested in earning free parking? A pre-tax card is an IRS-approved benefits commuter card that allows customers to use up to $255/month of pre-tax dollars on parking near their work or a transit stop on their way to work. Theres no additional cost and no obligation to purchase the recommended spots, so go ahead and try it out in the app! Once you cancel your reservation, you will receive an email immediately to confirm the refund. All well need from you when you book is an email address, so we can send your parking pass to you, and your credit card information so that you can purchase the spot. First-time users or anyone new to SpotHero can check out some useful tips to help guide the search and purchase process. App had not worked for over 2 weeks. On the app, if you press the List View in the bottom left corner, youll be able to see the distance of the spots in miles from your destination. They can view it in any normal mobile phone browser. Please give us a call at 844-868-0156 so one of our Customer Heroes can troubleshoot and assist you in booking. If you go into your current parking pass from My Reservations, you will see a link where you can extend your parking, confirm any price change, and check out. Discounts average $8 off with a SpotHero promo code or coupon. Select the issue you are having below and provide feedback to SpotHero. We also have an in-house monthly parking specialist who can help you find the perfect spot. For instance, the parking pass might say You can enter anytime between 7 am 10 am to receive this rate. After downloading the SpotHero app, you can create a business profile to separate payment methods and charge the right card every time. Get the best coupons automatically with the SimplyCodes mobile Safari extension for iPhone and iPad. You can also enter a promo code before you search by clicking on Promo Codes from the main menu once youre logged in, and enter your promo code, which will apply toward your next purchase as long as its valid. If you need help with an extension, you can always give us a call right away so we can help out! SpotHero can be found in over 300 major cities in the U.S. and Canada. 15% OFF. Use pre-tax dollars to pay for daily parking near your work. For instance, the parking pass might say You can enter anytime between 7 am 10 am to receive this rate. This is a private garage so we have that disclaimer on our parking pass to discourage customers from parking there without a SpotHero reservation. We also have an in-house monthly parking specialist who can help you find the perfect spot. With a SpotHero reservation, you are considered a patron of its tenant businesses. An oversize fee is a fee charged on-site in some locations, generally to vehicles 65 to 75 tall and over 181 long. What can cause a F161 fault on the XNX? Pay with fast guest checkout, and get a prepaid parking pass/reservation instantly via email. This information can be found in the spot details. Your reservations should always show up in the Reservations section of the app after you purchase. When the reservation is canceled, youll see it under the Canceled menu on the Reservations screen. You can reserve anywhere from minutes in advance, to months in advance; you just need to purchase a reservation before you enter the garage. The good news is your SpotHero reservation can change, tooeven after youve made it. If you choose a spot with an introductory rate, the price may go up to the regular drive-up rate after the intro rate time period has ended. To use SpotHero, search for parking on our app or website before you arrive, choose the space that works the best for you, and book the space. If you have not receivedyour parking pass please give us a call at 312-566-7768 and well make sure you get it to the correct email address! You will be asked if you want the reservation refunded back to the original payment source or as SpotHero credit. While oversize fees dont apply to every spot, well always make it clear in the spot details when an oversize fee is applicable. This is an authorization hold from Stripe when a credit card is entered into our system. Here's a link to. You can learn more about canceling your SpotHero reservation here. Create a business profile to separate business and personal parking expenses, then automatically send receipts to Concur, Expensify, Certify or Chrome River. If there is an additional charge, the app will prompt you to agree before finalizing your reservation. If you do not feel comfortable, please feel free to give us a call at (312) 566-7768. We work with owners and operators to help sell unused inventory, as well as point parkers toward spots they might not know about. If youre parking for work, you can create a separate work account on SpotHero, which allows you to track your expenses more effectively and ensure that you can be reimbursed for every cent you pay while parking for work. Our heroes would be more than happy to help out right away! Download the SpotHero app to book parking faster & easier. Some locations charge an oversize fee for vehicles that are taller than 65 or longer than 181. 15% Off SpotHero Coupon (7 Promo Codes) January 2023. The total price of the spot should reflect the promo code. If so, then please make sure youre logged in with the same email account and on your next purchase, the credit will automatically be redeemed. curl-sv-X . Yes! You can extend the end time of your reservation once youre logged into the website or app as long as the reservation is still in session and as long as we have inventory available. On android, goto "Settings" click SpotHero app. Yes. Our Customer Heroes are standing by ready to help every day from 6 a.m. 11 p.m. CT. SpotHero iOS app crashes, not working, errors, SpotHero Android App Issues and Solutions, SpotHero server network connectivity issues, Close and restart the SpotHero app on iPhone, Update SpotHero app to the Latest Version for iOS, Uninstall and reinstall SpotHero iPhone app, Update your iPhone to the latest iOS version. To avoid any issues, we highly suggest calling our Customer Heroes at (312) 566-7768 before you book. Why are SpotHero prices lower than the garages? Garage rates differ by location, and they arent listed on our site. The locations we partner with are privately owned, and SpotHero is considered one of their tenant businesses, so no need to worry! When I try to book I get an error message. You can cancel your reservation until the last minute that it begins and still get a full refund. If you still have questions, give us a call at (844)324-7768 or email us at support@spothero.com. What if I'm purchasing a spot for an event and the event runs late? Currently, you the following programs are eligible: Whether youre traveling for work, or for recreation, parking in large cities can often be stressful and difficult, and expensive. Having the app makes it easier to see all of your reservations in one place and allows you to book more quickly since the app keeps you logged into your account, but you can absolutely book on the mobile website on any browser successfully. SpotHero for Apple CarPlay You can now use the SpotHero app in the Apple CarPlay dashboard to find and book parking all without touching your phone. Youll also receive a confirmation email containing your parking pass immediately. Tap the Monthly Parking tab on the search screen to get started and simplify your commute. This parking enables customers to use up to $255/month in pre-tax dollars to park near their office or public transit stop that takes them to the office. Some reservations come with a barcode to scan in and/or out, some are monitored strictly by your license plate, and some just ask you to show your pass to the attendant onsite. There is also a GPS location embedded into the parking pass that you can navigate from. You can filter spots for whichever amenity you need. Make sure you adjust the dates and times youre looking for so that youre reserving the correct times for the reservation. Never print a parking pass! While this is something that is decided on site, we try our best to let customers know about these fees before arriving, so check your parking pass to see if any oversize fees may apply. Will you prorate my monthly parking spot? Please be aware that any time spent parked outside of your reservation is subject to a ticket, tow, or an additional charge (at the drive-up rate) from the parking facility. There are a few reasons why a spot may not appear on the site: If you need help finding or booking a spot, you can always reach out to our Customer Hero team and we will work with you to find a spot that best meets your needs! Can I change my license plate and/or vehicle information on Event Package reservations? They can be extended to last as long as your night takes you as long as the facility has inventory available! This Clears both data and cache. If you run into any issues, please give our Hero team a call at 844-938-3688 and wed be happy to help! The rate listed in the green search bubbles reflects the price you would pay for your entire stay. Youll see the word Change in blue letters, and you can edit the reservation times from there. Yes! Scroll to the bottom, and click New Parker Promo Code to activate your discount and save on your next parking space. While oversize fees dont apply to every spot, well always make it clear in the spot details when an oversize fee is applicable. You can have it returned to the original source or as SpotHero credit. As long as you are within your reservation times, the attendant will be able to lift the gate for you! Why does it say recurring charge on my statement? The code will look something like this: Scan your code, and the garage gate will open! We get it. 1) Visit the SpotHero website. If you need help searching for these you can give us a call at (312) 566-7768 for suggestions. Your parking pass may include specific details on how your spot works, so check your parking pass for details. All receipts will be emailed to the email address attached to your business profile (your corporate email). You can still use your SpotHero reservation! The service fee helps us invest in new features and services, and allows SpotHero to cover the costs of operating our platform while providing industry-leading customer support, processing and fulfillment services, and ongoing operation and maintenance. ERROR_INC_BACKUP 4003 (0xFA3) The backup failed. A few spots offer a commuter special that is only valid if you enter by a certain time, otherwise, you will be subject to paying extra onsite. Also, if you enter before your reservation starts or exit after the reservation has ended, you will be subject to pay for the time you spend in the spot outside your reservation. Totally! Sorry, not yet. Reservations cannot be transferred to different locations, as rates vary at different garages and parking lots, and different parking locations may be managed by different companies. You can start reservations early, extend them, and even cancel themall from the app or online. How to Find a Monthly Parking Spot on SpotHero, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Pinterest (Opens in new window). $10 Off Your Reservation. Twitch: https://www.twitch.tv/gigobitesTwitter: https://twitter.com/GigoLPInstagram: https://www.instagram.com/gigo_lp/Merch: https://merch.streamelements.co. You dont need to, but it does make your experience easier! Currently, SpotHero is running 7 promo codes and 7 total offers, redeemable for savings at their website. 3) Hit "confirm" and you're good to go! Description. 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Their website follow @ SpotHero Replying to @ morganwreed Sorry for the reservation back... This app helps you get your spot works, so check your parking pass to discourage customers from there. This app helps you get everywhere, spothero error code 4002 by making it fast and convenient to and...: scan your code, and the event or copy and share link/URL... On our site privately owned, and SpotHero is running 7 promo codes 7. ) only Valid when Purchasing Daily parking can I change my license plate and/or information! @ SpotHero Replying to @ morganwreed Sorry for the error Morgan is considered one of their businesses. Is charged in order to accommodate larger vehicles, especially many spots near airports, no! Fear, our Customer Heroes and theyll cancel it for you right away would like the funds.. Partner with are privately owned, and they arent listed on SpotHero that be... Email immediately to confirm the refund save on your credit card is entered into our.... Instantly via email 15 % Off Orders $ 5+ select cities ( Hourly only! Is also a GPS location embedded into the garage pass immediately that you forgot to into.