There might be a temporary problem with the network that is affecting every broadband connection in your area. This simply indicates that your BT hub is establishing a connection to the internet. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Click on your model of Hub to find out what the lights mean. You will get a refund for the time is is out of service. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. This really can help. If there is a problem, your broadband issue could berelated toyour landline. However, that isnt always the case and it could actually be down to a whole list of things. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. Your Hub will restart and the Power light will glow steady blue. 30-05-2020 If there's still no light. If it's still not working the use the Contact us link at the bottom of the page. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. Here's some tips to find the issue and get it fixed. 30-05-2020 If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Restart your device, and if the light is still red, contact us. Check you're connected with the correct username in the Hub manager. And if you're using a filter, check that's plugged incorrectly too. weststreet78. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Press the Restart button on the back of your Hub. Turn your Hub on and off using the power button and wait a moment. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. Broadband light is blue, but I can't connect to the internet. 13-06-2020 on This table shows other lights that you might see and how to deal with them. Your device is not paired to your hub. Ensure the ends are firmly inserted and that theres no damage to the cable itself. Jim has been testing and reviewing products for over 20 years. Have you received an email advising that your fibre broadband's gone live? If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. BT Hub Lights Guide. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. You can switch it on via the Hub Manager. Please wait for the hub to sync - this usually takes about four minutes. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Check if the broadband cable (grey ends) is plugged incorrectly. Check the broadband cable. 31-05-2020 When the hub's lights are on, it's ready. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. on Why would smart setup have been an issue with the old hub which had been working for a couple of years? If it's still red your Hub might be faulty. They continually take us back to the sign in page which is always just a turning wheel. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. If you try to use them together, your broadband won't work. There's a problem with your device. - edited Your Hub will return to normal mode after a few minutes. 31-05-2020 Select your hub from the options below to see what they mean. 13h59. At first devices did not seem to be working. The test socket is your main socket. 16h28. I have reset hub etc - still no internet. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. Wait for at least three minutes for it to turn blue. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. My router has a blue light but can't get any internet on pc or mobile. The power is off, or you've turned the lights off. 23h09, on 23h08. 30-12-2016 I happened to also have a new Hub ordered on this account a few weeks ago. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Select your hub from the options below to see what they mean. Press the Restart button. It will save time if you can try these first before calling us. Sorry to hear you can't connect to the internet. Your Hub is connected to the EEmobile network via Hybrid Connect. If there are no lights, check the power cable is in firmly, and connected to the mains. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Press and release your Hub's Restart button. Check the black cable with the grey connectors on the end is plugged into . I have got a PC plugged direct into the hub - again no internet. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. This light turns on when it gets no connection. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Tech Advisor helps you find your tech sweet spot. Re: Blue light but no wifi or internet connection. If it's still not working contact BT. How does the speed test look? Get more information on BT Power Save mode. 01-06-2020 If you get stuck, see your hub's set up guide. 12h58, on Find your broadband network login details. Many connections problems can be resolved by turning your BT Hub off and on. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. on I am sure this is a upstream issue / not local to me. Check the power button on your Hub is On. The power is off or the lights have been turned off using the Hub Manager. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. At least this promoted me to clean / vacuum under the desk and install the new hub. If it's still red, try resetting the Hub's default settings using the reset button. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? The default setting is to merge the two together so you see only one network name. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. If you need extra support watch the video below. Don't worry if you don't have full signal. If your broadband light is still flashing use the Contact us link at the bottom of the page. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? If you haven't I would expect it to go live by midnight tonight. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. The issue may be with your internal telephone extensions, rather thanthe phone line itself. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Trying to work out your BT hub orange light from your BT hub green light? switch it back on again via the Hub Manager. Is the power cable plugged in and switched on at the mains. Your Hub is connecting to another wireless device using WPS. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 There are also four ethernet ports and a USB slot. Can you post your router stats and we'll take a look? 30-05-2020 There's a problem. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. Updated 06/10/2022 If there's still no light, call us on 0800 111 4567. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. 16h54. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Reset your Hub's default settings by pressing the reset button on the back. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 31-05-2020 Give it a minute or two to connect. For a BrightBox: in the Internet section on the initial Status page or. I have connected to master socket but this makes no difference. 30-05-2020 Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Thanks again for the help - I have checked all / all look ok. Open a new web browser window and follow the on-screen help wizard to get connected. Thanks, on Once entered click on continue to advance settings. Monthly cost changed on Tuesday - no internet since then! Look for a tab that says disconnect and click on it. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. You can switch it back on again via the Hub Manager. Hope this helps you. Take a look at our suggestions below. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. Fibre connection This doesn't affect our editorial independence. The light will turn steady blue when your Hub is ready. Need to know more about your BT hub lights in general? 30-05-2020 The "Ready" light: This should be on 24/7. Power light is blue, but you can't connect to the internet. Plug your Hub directly into this and see if it gets an internet connection. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Connect a device to your Hub using a cable or wi-fi. Your internet woes might be caused by some bad wiring in an extension cable or something else. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). The Hub is attempting to connect to a device via WPS. 31-05-2020 Take a look at our suggestions below. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. If it's flashing red, it didn't connect - give it a couple of minutes and try again. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. You should also check for other lights on the BT Home Hub's display. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We'll be ready to reactivate your Mini Hub straightaway. You can check for network problems by selecting "Check service status" on the app home screen. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Try a few different spots around your house to find the best 4G signal. Give it at least three minutes to connect. I happened to have a new hub which I installed (BT registered). Where you push a pin or paperclip into the reset hole at the back until the light turns green? I would now say 99.9% this was an external issue / no faults inside the property. Just plug your Smart Hub into your master phone socket. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) There may be a problem with your computer and/or its connection to the Hub. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. It's a possibility that the text was just referring to your home phone activation. appears to be unstable / he is worried things might drop out again. 31-05-2020 Wait until power save mode period ends or press the Restart button on your Hub to override. Full Fibre connection Here is the info - thanks for any help on this everyone. 16h24. on My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode Make sure your Smart Hub is on and attached to your Hybrid Connect device. Broadband needs a working phone line. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. Your Hub is establishing the fastest, most reliable connection for your broadband line. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. It is odd the hub blue light is on? Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Check the power supply and that your Hub is turned on. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. If everything has been entered correctly you should be able to access the internet. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. Don't worry, this is normal, and things should settle down after the ten days. If it's flashing red, you didn't connect. The pink light has other reasons for flashing. Using the Power button, turn your Hub off and then on again. And the Mini Hub will also work over a 3G signal. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. It might be a router firmware issue with an easy fix. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. on One of the most effective tricks is the easiest. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. on If you're not set to power mode, there's a problem with your internet. If it's your broadband activation day, it can take until midnight for this to happen. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Click on broadband and a page that says internet connection configuration should open. I could still connect to the hub, but had no internet access, as the broadband light was out. If you think I helped please feel free to hit the "Thumbs Up" button below. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. The Hub was fine / everything in the house was fine - it was a line fault. 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On 24/7 on any devices still connected to master socket but this makes no difference no at! Best to connect your landline directly to the Mini Hub blue light on bt hub but no internet connection worried things might drop out again may!, the next thing to check is whether theres a dial tone web or! Supply and that your Hub is showing a blue light but no wifi internet. Two together so you see only one network name for more detailed troubleshooting please refer to the cable....